Responsible Gaming at LegendPlay
At LegendPlay, we are committed to promoting responsible gaming as a fundamental part of our customer care and social responsibility. Our goal is to ensure that you enjoy your gaming experience safely and responsibly, while being fully aware of the potential risks associated with online gaming if not managed properly.
Our Commitment to Responsible Gaming
We believe it is our duty to support you in maintaining control over your gaming activities. To this end, we have implemented a range of safety tools and measures designed to help you manage your gameplay effectively. These measures may also be activated by us if we consider it necessary to protect your well-being.
Understanding Limits and Setting Boundaries
One of the key aspects of responsible gaming is setting limits on your time and money spent on gaming. We encourage you to treat gaming as a form of entertainment rather than a way to make money. To help you stay in control, you can set personal limits on your account regarding deposits, losses, and session durations.
We also recommend balancing gaming with other important parts of your life, such as work, family, and social activities. Taking regular breaks can prevent fatigue and help maintain a healthy approach to gaming.
Signs of Problematic Gaming Behaviour
- Spending more time and money on gaming than intended
- Hiding gaming activities from family and friends
- Trying to recover losses by increasing bets
- Gaming negatively affecting relationships, daily life, or work
- Feeling anxious or irritable when not gaming
- Borrowing money to continue playing
- Difficulty in cutting down gaming time
Self-Exclusion and Breaks from Play
If you feel that your gaming habits are harming your emotional, financial, physical, or mental well-being, LegendPlay offers options to help you take control.
Break-in-Play
You can choose to take a short break from gaming by selecting one of the following durations:
- 24 hours
- 48 hours
- 7 days
- 30 days
- 2 months
- 3 months
During this break, you can still log in and make redemptions, but you will not be able to play games or claim bonuses. Your account will remain inactive for gameplay until the break period ends.
Self-Exclusion
For longer-term support, self-exclusion allows you to restrict access to your account for a period you choose, such as 6 months, 1 year, or indefinitely. While self-excluded, you will not be able to log in, play games, or claim prizes. Accounts under indefinite self-exclusion have a minimum period of 6 months before reactivation can be considered.
To activate self-exclusion, you can use the "Request Self Exclusion" option in your account or contact our Customer Support via live chat. We also recommend seeking professional help and using software tools to block access to social casinos during this time.
Age Restrictions and Account Security
LegendPlay is strictly for individuals aged 18 years or older. We do not permit access to anyone under 18, and we take measures to ensure minors cannot use our platform.
To protect your account and prevent unauthorised access, we offer multi-factor authentication and filtering options. If others, including minors, have access to your device, we strongly recommend enabling these security features to safeguard your account.
Support Options
If you need assistance or information about responsible gaming, our support team is available to help. You can reach us via live chat or email at [email protected]. Our agents can provide you with details about local support services and helplines in your country.
Closing and Reactivating Your Account
You have the right to close your LegendPlay account at any time by contacting our support team. Once closed, your account will remain inactive until you request reactivation. Reactivation requires a written request and a minimum waiting period of 24 hours, followed by internal checks.
Tips for Playing Responsibly
- Treat gaming as entertainment, not a source of income.
- Avoid gaming when stressed or during difficult times.
- Set and adhere to limits on time and money spent.
- Maintain a balanced lifestyle with work, family, and social activities.
- Take regular breaks to avoid fatigue and loss of control.
- Do not gamble under the influence of alcohol, drugs, or if experiencing mental health issues.
By following these guidelines and utilising the tools and support available, you can enjoy a safe and responsible gaming experience at LegendPlay.